HomeAdvisor Connected Homeowners With Contractors Later Found to Have Criminal Records, Investigation Finds

Update: Feb. 9, 2022

This write-up has been current to incorporate a new remark from house owner Jonathan Moody in reaction to HomeAdvisor’s statement. This remark can be identified under HomeAdvisor’s total statement at the bottom of the posting. 

Jonathan Moody and his wife were surprised when a contractor they hired experienced an epic meltdown right after turning out to be disgruntled, smashing the Chicago homeowners’ residence before finally collapsing.  

The Moodys’ patio household furniture and windows had been damaged in the incident.  

“My spouse was really, really terrified,” Moody informed Within Edition.

The couple says they discovered the contractor by way of HomeAdvisor, the digital market that connects property owners with neighborhood provider gurus to have out household improvement, upkeep and transforming.

HomeAdvisor states it conducts prison and financial qualifications checks its assistance providers, so Moody was amazed to find out the contractor he hired to do a mend had a prison history for burglary.

“So, we realized later on that he experienced a prison qualifications and a felony conviction,” Moody advised Within Version.  

Brian Corbin, the contractor employed by the Moodys, spoke to Inside of Version about his habits that working day caught on digicam.

“I just misplaced it,” he explained to Within Edition Main Investigative Correspondent Lisa Guerrero. “I was struggling with material abuse at that time. It was just a genuinely poor working day. There’s no justification. [I’m] just happy nobody obtained hurt.”

HomeAdvisor mentioned the organization is “disheartened by the incident,” contacting it a “scarce situation.” HomeAdvisor said they removed that contractor from their network and that his conviction fell exterior its track record check out range, which extends again seven years.

But Within Edition’s investigation found other scenarios wherever householders in the U.S. mentioned they employed contractors as a result of HomeAdvisor only to later on master they had criminal data.  

Colorado house owner Robin Campos said she rues the day she employed contractor Travis Huber.  

“I reliable HomeAdvisor to help me locate a harmless, reliable, accredited contractor, and they failed to do that,” she advised Inside Edition.  

Huber is a convicted felon with a prison file dating again much more than two a long time, Inside Edition found. He also owes Campos countless numbers of bucks for shoddy work he never ever fixed, Campos stated.  

HomeAdvisor stated that their clients are “always a priority” and that they have improved their screening process to “help avoid a similar predicament from occurring in the upcoming.”

Jason Murtaugh is also a convicted felon who was employed by householders in Nebraska through HomeAdvisor. The home owners Within Edition spoke with said they gave him thousands for get the job done he in no way completed.  

“HomeAdvisor need to not have authorized him to be in any of our households,” a single home-owner stated.

“I was incredibly angry,” an additional reported. “It’s infuriating.”

HomeAdvisor explained that following they denied Murtaugh access to its web page, he fraudulently used an alias to get back on their network.  

“I feel folks need to have to know that it’s harmful and that HomeAdvisor isn’t seriously accomplishing these screenings pretty very well and they’re not removing contractors when they have negative assessments,” Moody stated.  

HomeAdvisor’s entire assertion to Inside Version examine: 

“HomeAdvisor has around 20 years of encounter and has connected hundreds of thousands of householders to residence execs close to the nation. We try to make a very good knowledge for just about every homeowner that employs HomeAdvisor, nonetheless, there are instances the place a client does not have a great working experience. We are disheartened when this comes about and usually want to perform immediately with that buyer to make it right.

“We have a substantial customer care group that will work closely with all prospects and we price responses from our prospects.  We worked with the owners pointed out in this story, including Mr. Moody the place we built several attempts to make him extra than full. These are unusual occasions, but we guarantee you that we did and will usually do our aspect by screening the execs on our community, holding them and their operate to substantial expectations, and backing your tasks when they’re booked and paid out as a result of our platform.

“In excess of the decades, we have taken several measures to continually boost our screening course of action which we stand guiding. When home owners raise an difficulty to us concerning a professional, we promptly investigate and get motion, which we did in these circumstances.

“We are firmly dedicated to developing superior outcomes for our customers and know that we give an much easier way for buyers to obtain pros to treatment for their residences.”

In reaction to HomeAdvisor’s assertion, Moody told Inside of Version that he disputes HomeAdvisor’s declare that in his scenario they “immediately examine[d] and [took] action.”

He also contests HomeAdvisor’s claim that they “made lots of attempts to make him whole.” He provides that HomeAdvisor provided him an amount, “which was around $10,000 considerably less than” the damages he reported transpired to his residence.

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